Frequently Asked Questions

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Account Questions

How do I sign up?
Simply click the “Sign Up” link at the top right of every page on our site. Signing up is fast, free, and takes literally seconds.

What benefits will I get?
Once you have set up an account you’ll be able to list vehicles securely, contact private sellers, receive our newsletter, and participate in special contests and promotions.

I lost my password. Can you help me log in?
To recover your password, click the “Forgot your password?” link on the Login page.


Listing Questions

How long before my listing is available online?
Your listing is available for your private review immediately after you complete your purchase. However, your listing must be approved by a Customer Care representative as part of our anti-scam procedures that protect sellers and buyers, before it appears in search results. Typically, approval happens within one business day.

I don’t have an account. Can I list my vehicle?
No.  By logging in before you place a listing we can ensure that your listing is secure.  We have tried to make it as easy as possible for you to place a listing securely by offering the option to log in using your existing social media accounts, as well as the option to create an account.

How long does it take to create a vehicle listing?
That depends on how well prepared you are and how much detail you want to mention in your listing. If you’re pressed for time, you can create your listing without a description and without photos for now, then go back and enhance your listing later.

What size and format should my photographs be?
Your photos should be in JPEG (.jpg), PNG (.png), or GIF (.gif) format, and should be no larger than 4 megabytes each. Please note that your photos may be automatically resized for optimum viewing with a Web browser if they are very large.

Will you sell my car for me?
While is the ideal marketplace to list your vehicle for sale, we are not a consignment house. We don’t actually sell your vehicle. However, we do have a Concierge Program that provides assistance in preparing, pricing and advertising your vehicle.  Call 480-285-1600 to find out more.

What is my car worth?
Consult the price guide to determine your vehicle’s approximate market value. Be aware, however, that any price guide is merely a guideline and that your vehicle’s true value depends on a large number of factors, such as its age, condition, maintenance record, provenance, rarity, and other desirability factors.

I’d like to change something in my listing. How can I do that?
Simply log in to your account and click the “Edit” link for your listing on the My Listings page. You can edit your description, vehicle details, photos—anything except the vehicle’s year, make, and model.

Why am I not allowed to change my vehicle’s year, make, or model?
Once approved, your listing’s year, make, and model fields are locked. listings are intended for the sale of a single vehicle. If you have inadvertently entered the wrong year, make, or model, contact Customer Care for assistance.


Billing Questions

Is my listing really good until my car sells?
Yes! Fortunately, though, most sellers have great success selling their vehicles on Of course, we may decide to cancel your listing on your behalf if we feel you have abandoned your listing (for example, if you haven’t logged in to your account in over 6 months or if you don’t answer repeated attempts to contact you).


Safe-N-Secure™ Questions

Someone contacted me about my listing, but I think it may be a scam. What should I do?
If you suspect that you have been contacted by someone who may be a scammer, use the Contact Us page to report your concern. A Customer Care representative will be assigned to your case and will follow up with you shortly. We may ask for copies of emails and other details of your communications with the other party.


I got a message from someone stating that he/she is a Verified Seller or Buyer. How can I be sure? does not verify or certify any buyer or seller. If you receive a message from anyone claiming to be somehow certified by us, please report this activity as soon as possible.

I received a call from someone claiming to be from asking to verify my credit card number. Is this a scam?
Genuine employees will never contact you via telephone or email asking you for your complete credit card number. We may, however, contact you to verify your purchase as part of our anti-fraud screening process. If you are contacted by someone purporting to be an employee of ours asking for your complete credit card number, please report this activity as soon as possible.


Miscellaneous Questions

What is your address?
We are located at 1345 E. Chandler Blvd., Suite 101, Phoenix, AZ 85048.

Is there a showroom at your office?
No, our “showroom,” as it were, is!

My question doesn’t appear here.
Absolutely! Please use the Contact Us page and a Customer Care representative will respond to your inquiry within one business day.